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Legal

Privacy Policy

Ready Accounting respects your privacy. This policy explains how we collect, hold, use and disclose personal information, and how you can ask to access or correct your information or make a privacy complaint.

In this policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The personal information we collect

The kinds of personal information we may collect depend on your dealings with us and may include:

  • your name, date of birth and contact details;
  • identification details, including tax file numbers and Australian business numbers;
  • financial, banking, taxation, superannuation, payroll and employment information;
  • information about your business, entities, assets, liabilities and transactions;
  • information about your family members, employees, contractors or other people where it is relevant to the services we provide;
  • records of your communications and interactions with us; and
  • technical information generated when you use our website, such as your IP address, browser type and information collected through cookies or similar technologies.

Some information we handle may be sensitive information under privacy law. We collect sensitive information only where it is reasonably necessary for our work and we have your consent, or where collection is otherwise permitted or required by law.

If you give us personal information about another person, you should have their permission to do so and should make them aware of this policy where appropriate.

How we collect personal information

We usually collect personal information directly from you, including when you contact us, use our website, complete a form, meet with us or engage us to provide services.

We may also collect information from third parties where you authorise us to do so or where it is permitted by law. These third parties may include your representatives, employers, financial institutions, government agencies and professional advisers.

If you do not provide information we reasonably need, we may not be able to respond to your enquiry or provide some or all of our services.

Why we collect, hold, use and disclose personal information

We may handle personal information to:

  • respond to enquiries and communicate with you;
  • assess, provide and administer our accounting, taxation, bookkeeping and advisory services;
  • verify identity and manage our client relationship;
  • lodge documents and deal with government agencies on your behalf where authorised;
  • process payments and maintain our business records;
  • improve our services, website and business operations;
  • manage risk, security, complaints and legal claims;
  • send service updates or marketing communications where permitted by law; and
  • comply with our professional, regulatory and legal obligations.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option in a message or contacting us.

When we disclose personal information

We may disclose personal information where reasonably necessary for the purposes described above, including to:

  • the Australian Taxation Office, Australian Securities and Investments Commission, Tax Practitioners Board and other government or regulatory bodies;
  • banks, superannuation funds and other organisations you authorise us to deal with;
  • our employees, contractors and related service providers;
  • software, cloud hosting, data storage, document management, communications, identity verification, payment and IT support providers;
  • auditors, insurers, legal advisers and other professional advisers; and
  • another person where you have consented, or where disclosure is authorised or required by law.

We do not sell personal information.

Overseas disclosure

Some technology or service providers may store or process information outside Australia.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include physical, technical and organisational safeguards.

No method of electronic transmission or storage is completely secure. If an eligible data breach occurs, we will respond in accordance with applicable legal requirements.

We retain personal information for as long as it is reasonably needed for the purposes for which it was collected and to meet legal, professional and business requirements. When it is no longer required, we take reasonable steps to destroy it or remove identifying details, unless the law requires or permits us to retain it.

Our website may use cookies or similar technologies to operate, understand usage and improve the website. You can adjust cookie settings in your browser, although some website features may not work as intended.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies.

Accessing or correcting your personal information

You can ask to access the personal information we hold about you or request a correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below.

We will respond within a reasonable period. In some circumstances, privacy law may permit us to refuse access or correction. If that happens, we will generally explain the reason and the available complaint options.

Privacy complaints

If you have a privacy question or complaint, please contact us with details of your concern. We will acknowledge and investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.

Contact us

Ready Accounting
19B Juliet Street
Mackay QLD 4740
Email: admin@readyaccounting.com.au
Phone: (07) 4942 4001

Changes to this policy

We may update this policy from time to time. The current version will be published on this page.